Cancelling a subscription
You can cancel at any time from the billing area of your account. Cancelling stops future renewals; you keep access, and any remaining subscription credits, until the end of the period you have already paid for.
Full refunds: the 10% rule
- Credit packs. If you have used 10% or less of the credits from a credit pack, we will refund that purchase in full, no questions asked.
- Subscriptions. If you have used 10% or less of the credits for the subscription period you paid for, we will refund that payment in full, no questions asked. This includes a subscription that renewed because you forgot to cancel.
Everything else
For any other refund request, tell us what happened. If you give a valid reason, we will consider a full or partial refund.
How to request a refund
- Email [email protected] from the address on your account.
- Tell us which payment you would like refunded (the date and amount are enough).
- We aim to reply within 2 business days.
Approved refunds go back to your original payment method through Stripe. They usually appear within 5–10 business days, depending on your bank.
If you think you have been charged in error, please contact us before raising a dispute with your bank; it is usually much faster.
What happens after a refund
When we refund a purchase, the credits it added are removed from your account. A refunded subscription payment also cancels that subscription.
Your statutory rights
This policy is in addition to your legal rights as a consumer and does not limit them. If you are a consumer in the UK or EU, you may have a legal right to cancel within 14 days of purchase. Because SweetReply provides its service immediately at your request, if you cancel within that period we may take into account the service you have already used.
See also our Terms of Service.